Refund policy
Return & Refund Policy
Last Updated: September 20, 2026
At Cozy Pumpkin, we want you to love your purchase. If you're not completely satisfied with your order, we're here to help.
30-Day Returns
You have 30 days from the date of delivery to request a return.
To be eligible for a return, your item must:
- Be unused and in its original condition
- Be free from damage, stains, odors, or signs of wear
- Include the original packaging when reasonably possible
- Have proof of purchase or your order number
How to Request a Return
To start a return, please contact our customer support team with your order number and reason for the return.
Once your return request is approved, we'll provide you with instructions on where and how to send the item.
Please do not send your purchase back without contacting us first.
Refunds
Once we receive and inspect your returned item, we'll notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method. Please allow your payment provider additional processing time for the funds to appear in your account.
Damaged or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible with photos of the item and your order number. We'll work with you to resolve the issue.
Non-Returnable Items
Items that have been used, washed, damaged after delivery, or show significant signs of wear may not qualify for a return under this policy, subject to any rights you may have under applicable consumer protection laws.
Return Shipping
For voluntary returns, return shipping costs are the customer's responsibility unless otherwise stated by Cozy Pumpkin.
If we sent you the wrong item or your product arrived damaged or defective, please contact us before returning it so we can provide instructions.
Questions?
If you have any questions about our Return & Refund Policy, please contact us through our customer support email.
Cozy Pumpkin — Cozy moments, made even sweeter.